CONTACT US
We’re here to help.
However you would like to reach us, you’ll find a real person on the other side. Pop in to a boutique, message Ask Lily on WhatsApp, or send us a note below. We’ll be in touch within one working day.
Pick the way that suits you.
Live styling and product help. Average reply within the hour during office hours. +27 63 904 2029
+27 87 353 4213. Monday to Friday, 08:00 to 17:00.
hello@rosella.co.za. Replies within one working day.
Eight Rosella addresses across South Africa. Find your nearest boutique
If you’re thinking about opening a Rosella boutique. Read about franchising
DROP US A LINE
We’ll come back to you within one working day. For urgent help with a current order, Ask Lily on WhatsApp is the fastest route.
VISIT US IN PERSON
There’s nothing quite like seeing a piece in real life. Our stylists are on the floor in seven boutiques across the country, ready to help you find the right fit, the right fabric, and the right look for whatever is next.
WHATSAPP COMMUNITY
Be the first to hear.
Join our community on WhatsApp for new arrivals, members-only previews, and invitations to in-boutique events. One considered message a week, never more.
Good to know
Use the link in your dispatch email, or message Ask Lily with your order number for a status check.
Fourteen days from delivery for a refund or exchange, by courier or in any Rosella boutique.
Yes. Bring the piece, the original packaging, and your proof of purchase to any Rosella boutique.
Selected boutiques offer in-store alterations. Ask Lily can confirm by branch.
Sign in to your account, or message Ask Lily and we’ll do it for you.
Find us on social
For press and partnerships
For non-customer enquiries (press, brand partnerships, head office matters), reach us directly.
Phone | +27 87 353 4215
Whatsapp | N/A
Email | head-office@rosella.co.za
Hours | Monday to Friday, 08:00 to 17:00