WE'RE HERE TO HELP
Send us your enquiry
We’ll come back to you within one working day. For urgent help with a current order, Ask Lily on WhatsApp is the fastest route.
Contact Us
We’re always happy to help. Pop into a boutique or choose your preferred way to get in touch below. There’ll be a real person on the other side, ready to assist.
Pick the way that suits you.
Live styling and product help. Average reply within the hour during office hours. +27 63 904 2029
+27 87 353 4213. Monday to Friday, 08:00 to 17:00.
info@rosella.co.za. Replies within one working day.
Eleven Rosella addresses across South Africa. Find your nearest boutique
If you’re thinking about opening a Rosella boutique. Read about franchising
VISIT US IN PERSON
There’s nothing quite like seeing a piece in real life. Our stylists are on the floor in eleven boutiques across the country, ready to help you find the right fit, the right fabric, and the right look for whatever is next.
WHATSAPP COMMUNITY
Be the first to hear.
Join our community on WhatsApp for new arrivals, members-only previews, and invitations to in-boutique events. One considered message a week, never more.
Good to know
Use the link in your dispatch email, or message Ask Lily with your order number for a status check.
Fourteen days from delivery for a refund or exchange, by courier or in any Rosella boutique.
Yes. Bring the piece, the original packaging, and your proof of purchase to any Rosella boutique.
Selected boutiques offer in-store alterations. Ask Lily can confirm by branch.
Sign in to your account, or message Ask Lily and we’ll do it for you.
Find us on social
For press and partnerships
For non-customer enquiries (press, brand partnerships, head office matters), reach us directly.
Phone | +27 87 353 4215
Whatsapp | +27 72 806 2586
Email | marketing@rosella.co.za
Hours | Monday to Friday, 08:00 to 17:00